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General Questions

What does "Made to Order" mean?

"Made to Order" provides you the opportunity to request pieces according to your preferences, including your desired color and size. This approach caters to those who are looking for distinctive and perfectly fitting items, and it aligns with our commitment of a conscious consumption.

Can I provide my own measurements for the style I want to purchase?

Certainly. While we primarily work with regular sizes, you can share your measurements with us, and we'll assist you in finding the ideal fit. For this customization you can contact us through whatsapp chat.

How should I care my VG pieces?

Our pieces deserve gentle handling. Please opt for hand washing only to ensure their longevity.

Do you offer pick-up services?

Absolutely, at the time of your purchase you'll have the option to collect your order from our Valentina Gordon, Caracas Studio located in Sebucan.


How can I create an account?

To create an account, click on the USER icon. Once you're on the user page, click on "Sign up here" and fill in your details to create your account. Once completed, you'll gain access to track your shopping and more.

What payments methods to you accept?

We accept VISA, MasterCard, and American Express cards. You can also opt to pay using Zelle. Payments will be deducted from your card upon dispatch.
All transactions are secure; we utilize Secure Socket Layer (SSL) technology to safeguard and encrypt the data transmitted over the internet.

If you encounter any payment issues, reach out to us through Whatsapp Chat, and we'll be glad to assist you.

Can I select a difference currency payment?

Even though we exclusively accept US dollars, we've implemented a convenient solution. By utilizing the conversion button located in the right corner, you can choose your preferred currency. This feature will automatically calculate an estimated price for all our articles based on the current exchange rate.

Can I modified my order after placing it?

Unfortunately, once an order is placed, our team initiates processing. As a result, we're unable to make any changes.
If adjustments are necessary, please contact customer service at or engage with us via Whatsapp Chat

Do I need an account to shop?

No, it's not mandatory, but signing up offers benefits like a discount code for your initial order, receiving updates, event invitations, and order history tracking.

Is online shopping secure?

We prioritize the security of your data. Your information is shared only with third parties complying with relevant data protection laws.
VALENTINA GORDON employs Secure Socket Layer (SSL) technology to protect and encrypt transmitted internet data. You'll notice the secure mode by observing the URL starting with "https:" in your browser's address field.

I forgot my password, what should I do?

To reset your password, click the "Lost your password?" button and follow the provided steps. For security reasons, we don't send passwords via email; you'll need to create a new one.

Shipping & Returns

How long does it typically take for an order to be shipped after it's placed?

Orders are usually shipped within approximately 15 days.

Which countries do you ship to?

Our shipping is available worldwide.

How can I track my order?

After dispatch, you'll receive an email with your tracking number to monitor your package's progress. Alternatively, you can log into your account, click MY ACCOUNT, then ORDER STATUS for updates on your delivery.

How do I initiate a return or exchange?

Contact us at or through Whatsapp Chat regarding returns or exchanges within 15 days of item receipt for assistance. Refer to our Exchanges & Return Policy for further information.


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